Refund policy
Last updated: September 24, 2026
Prints are made to order. Every print is made for you after you order it, by our print partner, and framed to order where you chose a frame. Because it did not exist until you asked for it, we cannot take back a print you simply decide you do not want, and neither can the partner who made it. Please check the size and the frame before you buy. If you are unsure, write to first and a person will answer.
If something is wrong with it, we make it right. If a print arrives damaged, misprinted, or is not what you ordered, write to within 14 days of delivery with a clear photo of the problem, a photo of the barcode label on the packaging, and your order number. Keep the packaging until it is settled. We arrange a free replacement, or a full refund if you would rather. This is the one promise that never changes.
Books. Books follow the same rule as prints. A damaged or wrong book is replaced or refunded when you write to us within 14 days with a photo. Otherwise a book sale is final.
Cancelling an order. A print usually goes into production within one to two business days. If you need to cancel, write to straight away, with your order number. If the print has not yet been made, we cancel and refund in full. Once it is in production it cannot be cancelled, for the reason above.
Refunds. A refund goes back to the way you paid. Once we issue it, your bank or card provider decides how quickly it shows, usually within a few business days.
Where the money goes. Everything sold here funds the society's work, so we would rather fix a problem than argue about it. Write to us. A person reads every message.